Returns & Refund Policy
At L&P Container LLC, all transactions are based on clearly defined product classifications and documented order details. While shipping containers are durable, long-term assets, we recognize that discrepancies may occur and have established a structured process to address them fairly.
This policy outlines the conditions under which returns, replacements, and refunds are reviewed and processed.
Return Eligibility
Time Frame
Return requests must be submitted within 30 days of delivery.
This allows sufficient time for inspection while maintaining a consistent evaluation window across all orders.
Eligible Return Conditions
A return may be considered if the delivered unit materially differs from the agreed specifications at the time of purchase, including:
- Incorrect container type, size, or configuration
- Condition not aligned with the defined classification (e.g., WWT, Cargo Worthy)
- Structural issues that affect basic usability and were not disclosed prior to delivery
- Certification discrepancies where documentation was explicitly included in the agreement
Each case is assessed based on the original order confirmation and product classification.
Non-Eligible Return Conditions
Returns are not accepted under the following circumstances:
- The container has been modified, relocated, or altered after delivery
- The condition reflects normal characteristics consistent with the agreed classification (e.g., surface rust on used units)
- Issues arise from site conditions, handling, or environmental exposure after placement
- The container was purchased under clearly defined “as-is” terms, with prior disclosure
This ensures that returns are evaluated based on initial condition and agreement, not post-delivery changes.
Return Process
1. Request Submission
Submit a return request via email with:
- Order reference
- Description of the concern
- Supporting photos or documentation
2. Review & Verification
The claim is reviewed against:
- Order details and specifications
- Product classification
- Delivery condition
Where necessary, additional inspection or third-party assessment may be arranged.
3. Resolution Determination
If the claim is validated, one of the following actions will be applied:
- Return and collection coordination
- Replacement unit arrangement
- Refund approval based on condition and usage
4. Collection & Confirmation
Approved returns are scheduled for collection or handled based on agreed logistics arrangements.
The unit is reviewed upon return to confirm its condition relative to the original delivery.
5. Refund Processing
Refunds are processed within a standard timeframe following confirmation of the returned unit.
All refunds are issued using the original payment method unless otherwise agreed.
Refund Structure
Refund outcomes are determined based on the nature of the issue and the condition of the returned unit:
Full Refund
Applicable where:
- The delivered unit does not match agreed specifications
- Structural usability is affected beyond the expected classification
Partial Refund
May apply where:
- The unit has been used but remains returnable
- Minor condition-related adjustments are agreed upon
No Refund
Applies where:
- Requests fall outside the return window
- The unit has been altered or significantly handled post-delivery
- The condition aligns with what was disclosed and accepted at purchase
Refund Timing
All approved refunds follow a consistent processing timeline:
- Initiated after return verification
- Completed within 7–10 business days
- Subject to standard banking and payment processing cycles
Exchanges & Replacement Units
Where appropriate, a replacement unit of similar specification may be offered as an alternative to a refund.
This option is typically used when:
- The issue is isolated to a specific unit
- A suitable alternative is available within inventory
Replacement arrangements follow standard processing and delivery coordination procedures.
Non-Refundable Elements
The following are not included in standard refund calculations unless the issue originates from a verified error:
- Delivery and handling costs
- Specialized placement or lifting services
- Custom or modified units, except where structural discrepancies are identified
Our Approach
L&P Container LLC applies a consistent framework to all return and refund cases, based on:
- Clarity – Orders are confirmed with defined specifications and classifications
- Verification – Claims are assessed against documented agreements
- Consistency – Each case is handled using the same evaluation criteria
- Practical Resolution – Outcomes are determined based on usability and condition, not assumptions
Our objective is to ensure that every transaction is completed with a clear understanding of product condition and expectations. Where discrepancies arise, they are addressed through a structured process designed to maintain fairness and consistency for all parties.
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